Claims for damage or shortage of merchandise must be made at
the time of the delivery.
Placing an Order
Ordering has never been this easy before! Simply follow the instructions,
filling the required fields with the necessary information. Please be informed that
inadequate or wrong information will delay the processing of your order. Be especially
careful when entering numbers. Correct billing addresses are required, as well as
confirmation if being shipped to a different location.
If you do experience difficulties submitting your order, or
you are unable to locate a specific product, our well-informed sales people are
available for assistance.
For shoppers' convenience, we offer the below
• We accept checks (drawn on a US Bank with US funds),
wire transfers, money orders, CODs, and all major credit cards as American Express,
Discover, Mastercard and Visa.
• Prices in our store may vary from advertised price.
• Orders paid by personal or company check will be shipped upon clearing
• There is a $7.50 surcharge for COD orders at which certified checks, bank
checks or money orders (no cash) are acceptable.
• Purchase orders for net terms, with bank and credit reference, require prior
Shipping Methods and Rates
Packages are shipped by Fedex or UPS, Ground Service,
F.O.B. New York. Upgraded methods are available, to comply with customers' expedited
needs, provided by Fedex or UPS's air service.
At the present time, we only ship to the Continental U.S.
To ensure prompt delivery, please provide a physical shipping
address as we do not ship to Post Office Boxes.
Shipping rates are calculated by weight and dimensions, in addition
to geographical location and service, shipping offers can not be combined with any
Orders are processed within 24 hours of when placed. two to
three business days should be allotted for tracking information to update. Orders
shipped from the manufacturer directly usually take 2 to 5 business days for processing.
Tracking accessibility is just a click away with our new easy online link!
• We will gladly exchange or refund any purchase in its original condition by method of payment within 60 days.
• No Returns without our authorization.
• RMA numbers are valid for 30 days after issuance with original packaging only.
• Defective merchandise will be exchanged within the first seven days of receipt.
• Shipping charges are nonrefundable.
Hold N Storage does not hold any responsibilities and is not obligated
to fulfill orders with incorrect pricing or product specifications.
Merchandise advertised is generally in stock. Should we become oversold
due to any unpredicted reason, Hold N Storage will not be held accountable for fulfillment
of these requests.
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